The Policy explains how we use any personal data we collect about you when you use the Website. This Policy is designed to protect you, our users, by informing you what personal data is collected, how we will use the information about you, with whom we share it, how long we keep it and how to contact us if you have any queries or concerns about our use of your personal information. Your use of the Website is subject to your agreement with this Policy.
What information do we collect about you?
As a visitor to our Website, we invite you to opt-in to receive further information from us. The provision of your personal information is entirely at your discretion. If you do decide to opt-in, we will require certain limited personal data from you. This will include your name, phone number and email address. Website usage information is collected using cookies.
TWH Ireland ltd does not collect the kind of data that facilitates individual identifiable profiling without the consent of the owner of that data. We collect and collate generic information on all of our Website traffic.
How will we use the information about you?
We collect information about you to help us to manage your website account and booking, we can email you with updates on our products and services or email you with promotional opportunities we feel will be of interest to you. Contact you to confirm your attendance of the appointment you booked and follow up with you afterwards to make sure you were happy with our service. We may also use the information collected from our website to personalise your repeat visits to our website.
We need to ask you for and process certain information about you in order to process your orders: your name, your email address and mobile phone number. We are not going to contact you by email or phone, unless we need to give you some important information about your current order.
We need to keep that information to comply with our legal obligations and, where necessary, to protect our legitimate business interests.
No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available, for both payment and billing processes.
We may use the following third-party service providers named below to process and store your data:
- Mailchimp, which we use to manage email marketing subscriber lists and send emails to our subscribers
- Google calendaring services
- Woobox, which we use to run contests
- Facebook, which we use for advertising
Any third parties who access your data in the course of providing these services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with Data Protection Legislation.
A cookie is a small text file that is placed on your hard disk by a web server which enables a website and/or mobile app to recognise repeat users, facilitate the user’s ongoing access to and use of a website and/or the mobile app and allows the website and/or mobile app to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
We would like to send you information about products and services of ours which may be of interest to you. When you enter your contact details on one of our website forms and submit you are opting-in to receive promotional information from us. If you have consented to receive communications from us, you may opt out at any time. You have a right at any time to stop us from contacting you.
What rights do you have?
As a data subject, you have the following rights under the Data Protection Legislation:
- the right of access to personal data relating to you;
- the right to correct any mistakes in your personal data;
- the right to ask us to stop contacting you;
- the right to restrict or prevent your personal data being processed;
- the right to have your personal data ported to another data controller;
- the right to erasure; and
- the right to complain to the DPC if you believe we have not handled your personal data in accordance with the Data Protection Legislation.
How long will we retain your personal data?
We comply with the highest standards when collecting and using personal information. No personal information will be retained for longer than is necessary to fulfil a legitimate business need or as required by applicable law. If you have not engaged with us for 24 months, then we will delete your personal details from our database.
Changes to policy
We keep our Policy under regular review and we reserve the right to amend this Policy at our discretion and users shall be deemed to accept the modified Policy by continuing to access the Website to submit personal information on or after the date of modification. We will place any updates on this Website.
We use CCTV for security and safety in our clinics.
How to contact us
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
TWH Ireland ltd,
1 Cooldriona Court,